GameStop customers who used the retailer’s online storefront to purchase video games over roughly the last five years may be entitled to some cash or online store credit. A proposed $4.5 million settlement of a class action lawsuit against GameStop on behalf of its online customers is awaiting approval from the Supreme Court of New York, and while customers shouldn’t expect to be getting a lot of money back, they may be able to receive cash or store credit.
GameStop has closed a significant number of stores over the years following its apex in 2015. These physical store closures have followed the trend of declining use of physical media, and GameStop has responded in kind with a stronger online presence, though alleged irresponsible management of its website is now costing the company.
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Even if you bought your Nintendo Switch 2 from a different retailer, GameStop might have a deal for you
GameStop presents customers with a new offer if they show a Switch 2 receipt, regardless of which retailer it was purchased from.
Many GameStop customers who also use or have used Facebook have already received emails from AldanavGameStop@e.epiqnotice.com, letting them know that they may be entitled to compensation worth up to $5 cash or $10 in online store credit. This is the result of a settlement reached between the parties in Aldana et al. v. GameStop, Inc., which was filed over allegations that GameStop violated the Video Privacy Protection Act by releasing customers’ personal identification to Facebook via the advertising tracking system Meta Pixel, formerly known as the Facebook Tracking Pixel. Customers who purchased a game through GameStop’s online store between August 18, 2020, and April 17, 2025, and who maintained a Facebook profile using their actual name, were subject to this alleged violation and are considered members of the settlement class. Customers who only purchased games at GameStop’s physical stores will not be affected.
GameStop Offers Cash or Store Credit in Major Lawsuit Settlement
As part of the settlement, GameStop is continuing its stance that it did not violate any laws and is agreeing to pay the $4.5 million amount, which includes legal fees and administrative expenses, in order to avoid potentially costly legal fees of its own. The court will consider approving the settlement at a fairness hearing scheduled for September 18, 2025, and anyone wishing to receive or opt out of a payment must file their response on or before August 15, though anyone accepting a payment through the proposed settlement will not be able to file legal action against GameStop for the same alleged violation. News of the settlement is unfortunately timed for the retailer, as a controversial Bitcoin announcement from GameStop in late May caused the company’s stock to lose 10 percent of its value.
That’s not the only controversy the company is facing. Last week, some customers discovered their Switch 2 screens had been damaged by GameStop employees who had used staplers to affix receipts to the consoles’ boxes. GameStop has announced its commitment to replace consoles damaged through this mishap.
- Date Founded
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January 1, 1984
- Headquarters
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Grapevine, Texas, United States